Focus on supporting the client’s business objectives. Always show clients how our solutions support their business objectives. We often provide ROI metrics with our technology proposals and quotes.
Understand how technology affects our client’s people and culture. Technology should support business processes and, when managed correctly, help employees enjoy their work. We understand that a happy worker is a productive worker and technology problems can cause significant workplace stress and productivity loss. We take pride in our ability to speak to high-level technology professionals and help users who may have little technical knowledge.
Establish expectations and communicate clearly. We don’t over-promise. We help to manage expectations and then drive to exceed them. We keep open lines of communication, so clients clearly understand what we are doing and have a path to support questions and concerns.
Responsiveness. We know the cost of inefficiency. So, we clearly communicate our response expectations with clients and drive to exceed them.
Maintain professionalism and courtesy in every interaction. Nobody likes a technology know-it-all. We understand that technology and change is challenging for many people. We are uniquely able to communicate with both high-knowledge technology people and everyday users.
Embrace and drive continued education. In addition to hiring only select technology professionals, we provide additional training and even have a testing lab where we test new technology and solutions. For our clients, we host regular technical seminars about new technologies.