SelecTech was formed in 2013 by Chad Wilson of New Cumberland, PA. Since then, SelecTech has built a solid team of technology pros who support a diverse client base of small to medium sized organizations. Our current client base includes professional services firms, manufacturing, local government, non-profit and healthcare organizations. These clients count on Chad’s team to support their technology needs and provide ongoing advice, services, and technology products. SelecTech’s team of experienced IT professionals have the knowledge and expertise to provide solutions to business challenges of both small and medium-sized businesses, in any industry.
Our small business clients (50 or fewer computers) use SelecTech as their Technology advisor and systems administrator. We are very involved with them in providing strategic advice for their technology decisions as they relate to business activity and processes. We also provide most of the technical support services they need.
Our medium-sized business clients (51 to 500 computers) use SelecTech to augment their technology team for specific technology projects, or when in need of a subject matter expert or services provider. We are uniquely capable of supporting these clients because our technology consultants have the business knowledge and experience at that level to support their business objectives. Because of our team’s varied experience, we are uniquely able to communicate and understand the interests of business owners, IT managers and network administrators.
SelecTechnology Solutions are provided to our clients every day. Our clients partner with us because we make it easy to work with us. That is evident in our open lines of communication, our technology expertise, our response times, and our personable technology experts. We are very cognizant of the impact technology has on business operating efficiency and work very hard to strike the correct balance between security and functionality. Whether we are a part of an IT department or are the IT Department, we understand that change is difficult to adopt and we know how to bridge the gap between employees and the technology they use.
Focus on supporting the client’s business objectives. Always show clients how our solutions support their business objectives. We often provide ROI metrics with our technology proposals and quotes.
Understand how technology affects our client’s people and culture. Technology should support business processes and, when managed correctly, help employees enjoy their work. We understand that a happy worker is a productive worker and technology problems can cause significant workplace stress and productivity loss. We take pride in our ability to speak to high-level technology professionals and help users who may have little technical knowledge.
Establish expectations and communicate clearly. We don’t over-promise. We help to manage expectations and then drive to exceed them. We keep open lines of communication, so clients clearly understand what we are doing and have a path to support questions and concerns.
Responsiveness. We know the cost of inefficiency. So, we clearly communicate our response expectations with clients and drive to exceed them.
Maintain professionalism and courtesy in every interaction. Nobody likes a technology know-it-all. We understand that technology and change is challenging for many people. We are uniquely able to communicate with both high-knowledge technology people and everyday users.
Embrace and drive continued education. In addition to hiring only select technology professionals, we provide additional training and even have a testing lab where we test new technology and solutions. For our clients, we host regular technical seminars about new technologies.
1542 Bridge Street, New Cumberland PA 17070