Our primary client base consists of technology leaders of medium enterprise businesses. We are uniquely capable of supporting these clients because our technology consultants have the business knowledge and experience at that level to support their business objectives. Our service technicians are highly trained and have many years of experience working in complex technology environments.
Technology should support business processes and, when managed correctly, help employees enjoy their work. We understand that a happy worker is a productive worker and technology problems can cause significant workplace stress and productivity loss. We take pride in our ability to speak to high-level technology professionals and help users who may have little technical knowledge.
Select technology professionals. In addition to requiring a high level of technical knowledge and real-world experience, our team must be good with people. We understand it’s the people who use the technology, so we are courteous, kind and helpful in every interaction.
Select technology hardware and software. We believe you get what you pay for. So, we help clients understand the costs and benefits of using quality components and software. In most proposals, we offer ROI metrics, so clients clearly understand the value of each solution. Additionally, we have well-established vendor relationships that gain preferred attention and pricing for our clients. We also have a testing lab where we test new technology before trying to install them in client environments.
Focus on supporting the client’s business objectives. Always show clients how our solutions support their business objectives. We often provide ROI metrics with our technology proposals and quotes.
Understand how technology affects our client’s people and culture. Cumbersome and disparate technology solutions can have a very bad effect on company morale, leading to frustrated staff, heightened stress and reduced productivity.
Establish expectations and communicate clearly. We don’t over-promise. We help to manage expectations and then drive to exceed them. We keep open lines of communication, so clients clearly understand what we are doing and have a path to support questions and concerns.
Responsiveness. We know the cost of inefficiency. So, we clearly communicate our response expectations with clients and drive to exceed them.
Maintain professionalism and courtesy in every interaction. Nobody likes a technology know-it-all. We understand that technology and change is challenging for many people. We are uniquely able to communicate with both high-knowledge technology people and everyday users.
Embrace and drive continued education. In addition to hiring only select technology professionals, we provide additional training and even have a testing lab where we test new technology and solutions. For our clients, we host regular technical seminars about new technologies.
1542 Bridge Street, New Cumberland PA 17070